Don’t be held to ransom by your web developer!
I love building websites. It really is my favourite thing to do for my clients and an effective website can transform a business.
Beautiful, easy-to-use websites bring me and my clients joy. Plus I just love code! What can I say? I’m a super geek at heart.
But… Some things in my life as a web developer really get my goat…
I’m a big believer in empowering my clients to use their website as a key tool in their sales arsenal. After all, that’s what websites are: a tool. A tool that my clients can use to showcase their products and services and highlight their features and benefits to their customers and potential customers. Albeit a dynamic, ever-changing, sometimes intimidating techy tool!
I also believe, as a part of that empowerment (and when they want to), in handing over the reins of the website to my clients.
I’ve long used blogging as a means of communicating with my customers and potential customers and encourage my clients to do the same. What does that mean? *drum roll* Giving my customers access to the back-end of their website. Shock horror!
Yep, if you ask for it, when I build you a website I will create, just for you, your very own shiny (well, not really as it’s a PDF but if you print it on gloss stock it’ll be shiny?) personalised, website manual. It’ll contain all the bits and pieces of information you need to change your website yourself, with dot points and screenshots and arrows, the whole she-bang!
Not only this but if you contact me in 12 months’ time and ask me a question, I’ll help you with that too. And, if you ask me in 12 months’ time to hand over your website and domain to another developer (it hasn’t happened yet but I’m sure it will), I will graciously hand over all the information I can to that developer to help them on their way to helping you with your website.
Why? Because I’m a professional.
In professional life there are no egos, there’s only customers. I do everything I can to help my customers, be they past, present or future. It’s called customer service.
Why the rant, I hear you ask?
Recently I have had more than one stoush (on my clients’ behalves) with web developers who won’t willingly hand over access to websites.
[Ummmm…. Did they ever stop to think that if they took better care of their customers they wouldn’t be looking elsewhere for a web developer? #justsaying]
It’s like the bad old days of web development!
- For .com.au domains go to: https://whois.auda.org.au
- For .com domains go to: https://who.is/
- Plug in your domain details and you will see the registrant details.
If your name and ABN (for .com.au domains) are listed as the Registrant and Registrant ID, you can have that domain registered to your name and email address by contacting the Registrar (which is helpfully linked to the whois information).
I’m not sure of the process for .com domains, but with .com.au domains you need to provide proof of business name ownership, ABN, ID, etc. to the registrar to get the domain transferred to your name.
As the ABN holder you have a RIGHT to that domain!
These lookup tools are also handy when you have forgotten who your domain is registered with!